Cano Health - Hialeah's Online Review Report Card Is this you? Claim your profile

What a poorly run customer service center. What a shame that my primary doctor moved from private practice to this. My 20+ year physician is awesome best doctor ever. But this new Cano Health company leaves much to be desired. Let me first say I understand people get sick and appointments need to be changed, heaven knows I've changed many myself over the years. However when I call to ask why they called me night before to cancel and the following day to reschedule because I was a no show that's where things become unacceptable, up until then issues were completely understandable. I phoned Call center staff and explained the situation. Instead of being accountable for their disorganization, their response was that I missed back to back appointments for 3 days in the same week. Nevermind that I have never ever had 3 appointments in the same week and that I'm not sure what the history has to do with their error NOW. Turns out the week in reference was the week the new company, cano health, took over. You'd think they would train staff to know that there was a potential glitch in the system. So I ask for a supervisor as sometimes this new generation does not use common sense. Only to be more disappointed when supervisor repeated the same thing and literally said I'm going to tell you the same thing. When I explained what are the chances that one person would have 3 no shows in one week, her response was all I call tell you is what computer tells me. Wow, no common sense- MUCH TRAINING required. Needless to say no more cano health for me. Too many offices run correctly available to put up with this nonsense. Hope they fix their issues!!!!

Won't go near. The center in Ocala Florida appeared awful as well. The van drivers speed thru city, double park, clog main streets. I have seen numerous driving violations and possible accidents. Today a male driver was double parked and tried bothering me as I walked to bus terminal. Unacceptable behavior. A Miami police officer stopped to deal with him. I'm not sure if in his Country it is acceptable to harras women on streets, but I have no tolerance for these actions.

What a poorly run customer service center. What a shame that my primary doctor moved from private practice to this. My 20+ year physician is awesome best doctor ever. But this new Cano Health company leaves much to be desired. Let me first say I understand people get sick and appointments need to be changed, heaven knows I've changed many myself over the years. However when I call to ask why they called me night before to cancel and the following day to reschedule because I was a no show that's where things become unacceptable, up until then issues were completely understandable. I phoned Call center staff and explained the situation. Instead of being accountable for their disorganization, their response was that I missed back to back appointments for 3 days in the same week. Nevermind that I have never ever had 3 appointments in the same week and that I'm not sure what the history has to do with their error NOW. Turns out the week in reference was the week the new company, cano health, took over. You'd think they would train staff to know that there was a potential glitch in the system. So I ask for a supervisor as sometimes this new generation does not use common sense. Only to be more disappointed when supervisor repeated the same thing and literally said I'm going to tell you the same thing. When I explained what are the chances that one person would have 3 no shows in one week, her response was all I call tell you is what computer tells me. Wow, no common sense- MUCH TRAINING required.Needless to say no more cano health for me. Too many offices run correctly available to put up with this nonsense.Hope they fix their issues!!!!