Last updated on 2/25/2025 | Get latest review report for $1
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Review Data Coverage: The data presented in this report includes reviews from the past 12 months only.
Dermatology Physicians Group does not have an adequate amount of comments to generate the sentiment analysis.
Booked an appointment online, gave all my info (including insurance info), and was confirmed. Got there for my appt and they wouldn't see me because my insurance wasn't going through in their system. Why did they not check their system before making me do the trek out there? They claimed it was because I needed a referral which is not true - my insurance does not require referrals for specialists.
I went here years ago and now I get texts/calls saying I booked an appointment when I did not. I've called twice to say I never booked any appointments and they just say sorry. It's very weird and feels shady.
Absolutely terrible customer service - Dr Fox and Dr Carter left and they were the whole reason to go to this place. This is now now run by a Private equity shop so they see all customers as $ and cents walking in and out. The math works for them to flip the company in less than a decade for a profit if they squeeze as much customers through the door and spend 5 min a piece with them after making them wait over an hour. My toddler had to wait an hour to be seen, and last year, I waited 50 min for a skin check i scheduled in advance and the answer is always the same "we had complex issues this morning, we dont overschedule". And don't take my word for it - feel free to google Pinnacle Dermatology group - and the buyout in 2021. Here is an article from a dermatologist who shared Pinnacle's internal emails with the news: https://www.nbcnews.com/health/health-care/get-money-dermatologist-says-patient-care-suffered-private-equity-back-rcna9152 Here is an excerpt: " A former doctor at a private equity-owned dermatology chain alleges lost biopsies, overbooking and questionable quality control in the company-owned lab." Please entrust your care to other places - nothing against the doc and staff, issue is with the ownership and incentive structure that punishes the paying customer.
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