While I was a bit frustrated with my initial experience, the Gilpin team did an amazing job hearing that disappointment and making the situation right. Not only for me, but for future clients! I went in for a consultation on a procedure that I was quickly told I was unsuited for. The office now has you send a photo before your consultation, preventing the patient from spending money on an appointment to discuss an operation that won’t give them results, and saving wasted time on both ends! Additionally, everyone at Dr. Gilpin’s office is so kind and professional. They make you surprisingly comfortable in a situation that feels very personal. I would absolutely recommend them to anyone seeking facial improvement.