Sometimes the most important part of your medical experience is the bedside manner of the professionals. Dr. Doug has been an all-star with my younger son, who was extremely apprehensive and even angry about receiving orthodontic treatment. Dr. Doug did not rush my son; he gave him time, he encouraged him, and always maintained a gentle sense of humor while doing so. I think he relates so well to such a wide array of patients, including the difficult ones like mine! I was also so incredibly touched by his assistant, Ms. Bruna, who exhibited an astronomical amount of patience and encouragement. She pulled out all the stops to show my son exactly what would happen when he got his palate expander put in, and walked him through each step so professionally. I'm very grateful to Dr. Doug and his team.