I am a new patient since February 2023 for Dr. Rachel Greatwood. Lab work facilities on site & office close to our home, was a big plus for me. Doctor addresses the symptoms you give her & guides you through a path that finds the causes, very through. Dr. Greatwood takes baby steps with needed test and when adding or adjusting old or new meds. After 10 years in Arizona, I have finally found a doctor I will stick with because she cares. I think the front office staff has improved since I started coming, but more is needed. Maybe closing between 12-1pm would help, only a suggestion.