10/10
Just had a lovely experience. Kristen Mohr and Audrey Covington made the experience especially exceptional, but everyone I interacted with was very nice and the overall experience was great.
Kristen Mohr, PA-C (PA; discussion of results/plan): Wow, what a knowledgeable individual. They answered all my questions in a wonderfully comprehensive way. I never felt rushed. Their explanations were stellar. They explained complex biological information in the most accessible way and really broke down the care plan in an understandable way that will certainly make it easy to follow. They even wrote down notes for me on the printouts to make sure I had all the information within reach. I wish they worked in every specialty because I would book an appointment with them for everything.
There was someone else in the room at the same time when I met with Kristen who I didn't really speak with but who also seemed nice. It was great to have someone else taking notes during the appointment because, sometimes when the provider takes notes while conducting the appointment it feels like they are just checking off boxes on the computer. But I think this allowed Kristen to really connect with me while she provided the information. It was a nice touch.
Audrey Covington (Medical Assistant): So incredibly sweet. Great experience with them interpersonally. We even got to exchange some book recommendations :)
Front desk staff (Brienna and Bria): Super nice and welcoming. They also seemed to be helpful toward each other during the check-in process, which was really lovely to see. Great experience.
Audiologist (Linda Goldstein, Au.D.): I didn't talk with them much but they were nice.
Office: Clean, quiet, pleasant music playing.
Overall: Everything was quick and very pleasant. I was seamlessly passed off from one appointment to the next. I really appreciated that both appointments were done one right after each other, without me having to schedule or request separate appointments or return on another day (because who has time for that?). My 1st appointment was the audiology exam with Linda Goldstein. Then my 2nd appointment was the discussion of the audiology exam results and care plan with Kristen Mohr. It all happened one right after the other with basically no waiting in between. The experience today was so nice that I knew I had to write a review (both here and on Google reviews) to give credit to everyone (and to the office as a whole). I truly hope everyone who needs these services finds this place.