Hello! I’m Johnna, and I am not employed by Salt Barn, but I am an independent contractor. I would like to offer anyone that mentions this post 10 percent off a first time massage with yours truly :) You see, I was the massage therapist that worked on the one-star client below. Such a frustrating review. I just want to state the facts. I rescued a new dog, 2 years 12lbs, trained, and was stuck in a position where I live about an hour away and I was unaware no one would be around to let him out of his crate. I was working 9-6. The owner hesitantly agreed to me keeping him crated, up front and out of site, but I do not think she was a fan of the idea. That was the first and only time a dog has been in the spa. The client was the first of the day, and saw me bring him in- I got there 30 minutes early to put him behind and under the front desk. The treatment rooms are literally in a different addition on the opposite side of the building. If the ambiance wasn’t set up correctly, it could have been because we weren’t actually open yet, and I had the client on the table before her actual massage started. The client was extremely nice, and tipped generously. The following is MY opinion, not SB. I find it sad that the dog’s presence is what the issue was here, nothing else, and the client left a one star review after receiving a great massage which is what she came for. It’s especially stabbing that she hasn’t been to Salt Barn in two years, yet so causally threw a grenade at this locally owned business for literally doing me a one time favor. The owner was so upset, and I have literally lost sleep over the fact that I earned her a bad review. I couldn’t even respond until now I’ve been so frustrated with this review; and I’m not getting paid for the time it has stolen emotionally, and the time I’m taking to respond to this. I have worked at spas in Nashville that are dog friendly (only up front) and my chiropractor in Green Hills has two. Green Hills. I’ve worked on the Titans and musicians at said spas, so saying that we aren’t classy is a matter of your opinion. If anyone would like to google my name Johnna S. Graves, I only have excellent reviews, and again, if you mention this post I’d LOVE to offer a massage for 10 percent off! Form your OWN opinion about the spa, and unfortunately other humane loving dog owners, no dog will be present EVER going forward in this spa. Not even a PAW good lord 🤣